At SYLVAN, we are committed to delivering your order safely and on time.
Order Processing
- Orders are processed within 1–2 business days after successful order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Delivery across India usually takes 3–7 business days, depending on your location.
- Delivery timelines may vary during festivals, public holidays, or due to unforeseen courier delays.
Shipping Charges
- Free Shipping on all prepaid orders above ₹999.
- Shipping charges for orders below ₹999 will be calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your shipment.
Incorrect Address
Please ensure your shipping address and contact details are accurate while placing your order. SYLVAN will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 24 hours of delivery with clear photos or an unboxing video at support@bysylvan.com. We will review the issue and assist you accordingly.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays caused by courier partners, weather conditions, natural calamities, or other circumstances beyond our control may occur.
Contact Us
For any shipping-related queries, please contact us at:
Email: support@bysylvan.com