Return & Refund Policy

Thank you for shopping at Sylvan.

1. No Returns & No Refunds Policy
   Due to the delicate, handcrafted, and hygiene-sensitive nature of luxury jewelry, ALL SALES ARE FINAL. We do not offer returns, exchanges, or refunds once an order has been placed and dispatched.

Please inspect product images, descriptions, and sizing carefully prior to placing your order.

2. Damaged or Incorrect Items
   We take extreme care in quality checks and protective packaging. However, in the rare event that you receive a damaged product or an incorrect item:

• You must notify us within 24 hours of receiving your delivery.
• Email support@bysylvan.com with your Order Number, a clear description of the issue, and an unboxing video or clear photos showing the damaged item and outer packaging.
• Upon verification, our team will assist you with a replacement or appropriate resolution.

2. Order Cancellations
   Orders cannot be cancelled or modified once they have been processed and dispatched.